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Course Code 課程編號: PCITIL4MPT Course Fee 所需費用: HK$13,000
Welcome to join ITIL4MPT
Course Introduction (6:27)
Learning Support (4:18)
Part 1: ITIL4 Foundation
Introduction (4:58)
Module 1 - Service Management: Key Concepts (4:57)
Module 2 - The Guiding Principles (9:40)
Module 3 - The Four Dimensions of Service Management (17:04)
Module 4 - The ITIL Service Value System (14:46)
Practice Questions
Part 2: Create, Deliver and Support
Introduction
Module 1 - ITSM Professionalism
Module 2 - Resource Planning and Management
Module 3 - Value Streams to Create, Deliver and Support Services
Module 4 - Prioritize and Manage Work
Practice Questions
Part 3: Drive Stakeholder Value
Introduction
Module 1 - Customer Journey
Module 2 - Engage and Foster Relationships
Module 3 - Shape Demand and Define Service Offerings
Module 4 - Onboard and Offboard Customers and Users
Module 5 - Co-creation and Validate Service Value
Module 6 - Realize and Validate Service Value
Practice Questions
Part 4: High Velocity IT
Introduction
Module 1 - Key Concepts of High Velocity IT
Module 2 - High Velocity IT Objectives
Module 3 - High Velocity ITIL
Module 4 - High Velocity IT Culture
Practice Questions
Part 5: Direct, Plan and Improve
Introduction
Module 1 - Key Concepts
Module 2 - Role of GRC and Integration into SVS
Module 3 - Organizational Change Management
Practice Questions
Congrats
Exam Prep
Introduction
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