ITIL® 4 Create, Deliver and Support

Delivery: Instructor-led Language: Cantonese 廣東話

Online Interactive : 18 hours Face-to-Face: 5 hours

Course Description

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.

The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Audience

Professionals with the following job titles are expected to benefit from this module:

IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer

Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

Learning Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services


ITIL® 4 Create, Deliver and Support Certificate Exam

Exam Type: Paper-based

Closed Book: Yes

Duration: 90 minutes

Number of Questions: 40

Test Type: multiple choice

Pass grade: 70%

Certificate: ITIL® 4 Create, Deliver and Support

Exam Authority: PEOPLECERT

ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

All rights reserved.

Course Curriculum

  Brief
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  Module 1 - Organization and Culture
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  Module 2 - Effective Team
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  Module 3 - Information Technology to CDS
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  Module 4 - Value Stream
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  Module 5 - Value Stream to CDS
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  Module 6 - Value Stream for User Support
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  Module 7 - Prioritize and Manage Work
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  Module 8 - Commercial and Sourcing Considerations
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  Case Study
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  Exam Prep
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When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".

在決定參加前,我們可通過30分鐘的電話對談或網上會議,討論培訓計劃方案。