ITIL® 4 Create, Deliver and Support
Delivery: Instructor-led Language: Cantonese 廣東話
Online Interactive : 18 hours Face-to-Face: 5 hours
The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.
The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Professionals with the following job titles are expected to benefit from this module:
IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
ITIL® 4 Create, Deliver and Support Certificate Exam
Exam Type: Paper-based
Closed Book: Yes
Duration: 90 minutes
Number of Questions: 40
Test Type: multiple choice
Pass grade: 70%
Certificate: ITIL® 4 Create, Deliver and Support
Exam Authority: PEOPLECERT
ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.
When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".