ITIL® 4 Drive Stakeholder Value
Delivery: Instructor-led Language: Cantonese 廣東話
Online Interactive : 18 hours Face-to-Face: 5 hours
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.
The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.
It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.
ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.
ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.
ITIL® 4 Create, Drive Stakeholder Value Certificate Exam
Exam Type: Paper-based
Closed Book: Yes
Duration: 90 minutes
Number of Questions: 40
Test Type: multiple choice
Pass grade: 70%
Certificate: ITIL® 4 Drive Stakeholder Value
Exam Authority: PEOPLECERT
When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".