ITIL® 4 Drive Stakeholder Value

Delivery: Instructor-led Language: Cantonese 廣東話

Online Interactive : 18 hours Face-to-Face: 5 hours

Course Description

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Audience

ITIL Specialist Drive Stakeholder Value is aimed at practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.

ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

All rights reserved.

ITIL® 4 Create, Drive Stakeholder Value Certificate Exam

Exam Type: Paper-based

Closed Book: Yes

Duration: 90 minutes

Number of Questions: 40

Test Type: multiple choice

Pass grade: 70%

Certificate: ITIL® 4 Drive Stakeholder Value

Exam Authority: PEOPLECERT

When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".

在決定參加前，我們可通過30分鐘的電話對談或網上會議，討論培訓計劃方案。