ITIL® 4 Leader: Digital and IT Strategy (DITS)

This is a 3-days course based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS.

Course Description

With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study and discussions and activities.   


Target Audience

The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:

 IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization.

 ITIL 4 Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success.

For taking the exam, a candidate must hold the ITIL 4 Foundation.

Learning Objectives

The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:

 Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities

 Understand how to leverage digital strategy to react to digital disruption

 Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

 Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

 Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

 Understand the risks and opportunities of Digital and IT Strategy

 Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

 Understand how to implement a Digital and IT Strategy


Practical Assignments

For taking the exam, a candidate must complete and pass all the practical assignments.

ITIL® 4 Digital and IT Strategy Certificate Exam

Exam Type: Paper-based

Closed Book: Yes

Duration: 90 minutes

Number of Questions: 30

Test Type: multiple choice

Pass grade: 70%

Certificate: ITIL® 4 Digital and IT Strategy

Exam Authority: PEOPLECERT

ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.

All rights reserved.

Course Outline

Module 1: Key Concepts of Digital and IT Strategy

 Digital, Information, and Communication Technology

 Digital Transformation

 Services, Products, and Competitive Advantage

 Tiers of Strategy

 Business Models

 Operating Models


Module 2: Strategy and the Service Value System

 Opportunity and Demand



 ITIL Guiding Principles

 Continual Improvement

 ITIL Practices


Module 3: What is Vision?



 Digital Disruptions

 Balanced Strategic Focus

 Positioning Tools forDigital Organizations

 Assignment 1: Digital Disruption and Digital Positioning


Module 4: Where Are We Now?

 Environmental Analysis

 Opportunity Analysis

 Digital Readiness Assessment

Module 5: How Do We Get There (Strategic Planning)

 Strategy Planning

 Financial Aspects of Digital and IT Strategy

 Business Models for Strategy Planning

 Portfolio Optimization


Module 6: How Do We Get There (Strategic Approaches)

 Strategic Approaches for Digital Organizations

 Strategic Approaches for Operational Excellence

 Strategic Approaches to Evolution

 Strategic Approaches to Social Responsibility and Sustainability

 Assignment 2: Strategic Approaches for Digital Organizations


Module 7: Take Action (Managing Strategic Initiatives)

 How Strategies are Implemented

 Coordinating Strategy and Strategic Initiatives

 Leading Digital Transformation

 Digital Leadership

 Assignment 3: Strategy Planning and Communication


Module 8: Did We Get There? (Measuring Strategy)

 Key Facts About Measurement

 Measuring a Strategy

 Instrumenting Strategy


Module 9: How Do We Keep The Momentum Going

 Long-Term Momentum: Ensuring Organizational Viability

 Short-Term Momentum: Parallel Operation

 Assignment: Digital Strategy in VUCA Environment


Module 10: Managing Innovation and Emerging Technologies

 Managing Innovation

 Formal Approach to Innovation Management

 Culture that Supports Innovation

 Approaches to Innovation

 Evaluating and Adopting Emerging Technology



Module 11: Managing Strategic Risk

 Risk Management

 Risk Identification

 Risk Posture

 Risk Treatment



  Module 1
Available in days
days after you enroll

When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".