ITIL® 4 Leader: Digital and IT Strategy (DITS)
This is a 3-days course based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS.
Course Description
With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study and discussions and activities.
Target Audience
The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:
IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization.
ITIL 4 Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success.
For taking the exam, a candidate must hold the ITIL 4 Foundation.
Learning Objectives
The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
Understand how to leverage digital strategy to react to digital disruption
Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
Understand the risks and opportunities of Digital and IT Strategy
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
Practical Assignments
For taking the exam, a candidate must complete and pass all the practical assignments.
ITIL® 4 Digital and IT Strategy Certificate Exam
Exam Type: Paper-based
Closed Book: Yes
Duration: 90 minutes
Number of Questions: 30
Test Type: multiple choice
Pass grade: 70%
Certificate: ITIL® 4 Digital and IT Strategy
Exam Authority: PEOPLECERT
ITIL® is registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.
Course Outline
Module 1: Key Concepts of Digital and IT Strategy
Digital, Information, and Communication Technology
Digital Transformation
Services, Products, and Competitive Advantage
Tiers of Strategy
Business Models
Operating Models
Module 2: Strategy and the Service Value System
Opportunity and Demand
Value
Governance
ITIL Guiding Principles
Continual Improvement
ITIL Practices
Module 3: What is Vision?
Disruptions
Vision
Digital Disruptions
Balanced Strategic Focus
Positioning Tools forDigital Organizations
Assignment 1: Digital Disruption and Digital Positioning
Module 4: Where Are We Now?
Environmental Analysis
Opportunity Analysis
Digital Readiness Assessment
Module 5: How Do We Get There (Strategic Planning)
Strategy Planning
Financial Aspects of Digital and IT Strategy
Business Models for Strategy Planning
Portfolio Optimization
Module 6: How Do We Get There (Strategic Approaches)
Strategic Approaches for Digital Organizations
Strategic Approaches for Operational Excellence
Strategic Approaches to Evolution
Strategic Approaches to Social Responsibility and Sustainability
Assignment 2: Strategic Approaches for Digital Organizations
Module 7: Take Action (Managing Strategic Initiatives)
How Strategies are Implemented
Coordinating Strategy and Strategic Initiatives
Leading Digital Transformation
Digital Leadership
Assignment 3: Strategy Planning and Communication
Module 8: Did We Get There? (Measuring Strategy)
Key Facts About Measurement
Measuring a Strategy
Instrumenting Strategy
Module 9: How Do We Keep The Momentum Going
Long-Term Momentum: Ensuring Organizational Viability
Short-Term Momentum: Parallel Operation
Assignment: Digital Strategy in VUCA Environment
Module 10: Managing Innovation and Emerging Technologies
Managing Innovation
Formal Approach to Innovation Management
Culture that Supports Innovation
Approaches to Innovation
Evaluating and Adopting Emerging Technology
Module 11: Managing Strategic Risk
Risk Management
Risk Identification
Risk Posture
Risk Treatment
Curriculum
When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".