ITIL® 4 Foundation

Delivery: Instructor-led Language: Cantonese 廣東話
Online Interactive : 12 hours Face-to-Face: 3 hours


ITIL4 provides a practical and flexible approach to support various organizations on their journey to the new world of digital transformation.

ITIL4 provides an end-to-end digital operating model for the delivery and operation of IT-enabled products and services and enables IT teams to continue play an important role in a wider business strategy. ITIL4 also provides a holistic end-to-end approach that integrates frameworks such as Lean, Agile, and DevOps.


The course provides an extensive introduction to the core concepts of ITIL4. With the help of ITIL4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL4 Foundation exam.

Target Audience

The training for the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL4. 

This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team
Learning Objectives
  • Service Management: Key Concepts
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System and Service Value Chain
  • Continual Improvement
  • The ITIL Practices
  • Exam Preparation

ITIL® 4 Foundation Certificate Exam

Exam Type: Paper-based

Closed Book: Yes

Duration: 60 minutes

Number of Questions: 40

Test Type: multiple choice

Pass grade: 65%

Certificate: ITIL® 4 Foundation 

Exam Authority: PEOPLECERT

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

When you decide to join the course, you should commit your schedule on the training plan. Let's have a 30-min brief over the phone / teleconf on the training plan before saying "GO".